Frequently Asked Questions
Everything you need to know about your artistic journey with us.
What is the average shipping time for art supplies?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
Do you offer professional-grade materials for serious artists?
Yes, we stock a wide range of professional-grade paints, brushes, and canvases from world-renowned brands, alongside high-quality student-grade materials for beginners.
What is your return policy for opened paints or markers?
For hygiene and quality control, we can only accept returns on unused and unopened items in their original packaging within 30 days of purchase. Damaged or defective items are eligible for a full refund or replacement.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your products ethically sourced and non-toxic?
We prioritize safety and sustainability. Most of our products are AP-certified non-toxic. We also offer a dedicated selection of vegan brushes and eco-friendly paper options.
Do you offer bulk discounts for schools or studios?
Yes, we provide special pricing for educators, schools, and art studios. Please contact our support team with your requirements to receive a customized quote.